Questions before signing.

Is AltEsc a brokerage or a principal-investor?

Both, by design. Compliance, Platform, and Concierge are services we provide for fees on assets you own. Capital is a principal-investor structure where AltEsc acquires assets through deal-by-deal SPVs with capital partners.

The two roles are kept structurally separate. Capital deals are housed in their own SPV legal entities; service-side engagements are with PT AltEsc Solusi Indonesia directly. We apply explicit conflict-of-interest rules when an asset under our management later becomes a Capital target. See the Trust page for the structural breakdown.

Can I engage only one vertical, not the whole stack?

Yes. The four-vertical taxonomy is how the work fits together institutionally; it is not a forced bundle.

• A villa owner can engage Compliance only and leave once relisted.
• A capital partner can subscribe to a single SPV deal without becoming a Platform client.
• Concierge is by-invitation and carries no obligation to use the other verticals.

Each engagement has its own contract with no cross-sell mechanism written into it.

How do I verify your institutional credentials?

Most claims on the site are verifiable through public registries, the institutions themselves, or counsel under NDA arrangements appropriate for early-stage discussions:

• KADIN Bali Vice Chairman affiliation (Agung Wirapramana), verifiable via the KADIN Bali secretariat.
• IFLR1000-ranked Indonesian counsel, verifiable via the IFLR1000 Asia-Pacific directory; firm name disclosed under engagement-pre-NDA arrangements.
• In-house Notaris/PPAT, disclosed at engagement; licence verifiable via INI (Ikatan Notaris Indonesia).
• NPWP, Akte Pendirian, SK Kemenkumham, released to verified counterparties under standard NDA.

The Trust page lists each credential with its verification path. For document-level verification, hello@altesc.com, we respond within 24 hours.

How is my data protected?

We process your data under Indonesia's UU PDP No. 27/2022. Form submissions transit through a Cloudflare Worker we operate ourselves (no third-party form dashboard); email delivery uses Resend; company mail and document storage use Google Workspace. We do not run advertising trackers or third-party analytics on the marketing site.

Full details, what we collect, why, retention, your rights of access, correction, deletion, withdrawal of consent, and complaint, in the Privacy Notice.

What if my villa sits on Hak Pakai or other non-HGB title?

We work with HGB (Hak Guna Bangunan), HM (Hak Milik), HP (Hak Pakai), and combinations including SHM-HGB structures and PT PMA-held HGB. Each title type has different downstream implications for tax treatment, foreign-ownership posture, and how platform-side revenue can be received.

Our Notaris/PPAT runs the title diagnostic during the first audit, typically within 48 hours of engagement. The Compliance proposal we then send is title-aware, sequenced for your specific land structure rather than a generic timeline.

How long does the full Indonesian regulatory stack take?

The honest range: 8 to 16 weeks from engagement to relisting, with simpler cases completing in 6 weeks and complex multi-zoning or PT-conversion cases taking up to 24 weeks.

The variables are zoning compatibility, the cleanliness of the existing land/title chain, and the sequencing of provincial vs central-government approvals. We provide a milestone-based timeline at the engagement stage, not before, quoting in advance of the audit risks misleading you.

My villa is delisted from Airbnb. Can you get it back online?

In most cases yes, provided the underlying compliance work can complete. Airbnb's delisting in 2025–26 has been driven by Indonesian government enforcement, not Airbnb policy. Once your NIB, KBLI, PBG, and SLF stack is current, our Compliance team handles the relisting submission directly with Airbnb (and Booking, Agoda, VRBO) using the verified documents.

We have seen delistings retracted within 7 to 14 days of submission. The audit at engagement tells us whether your specific case fits this timeline.

Who pays counsel and Notaris fees?

AltEsc Compliance engagements are zero upfront. We absorb counsel time and Notaris/PPAT government-stamp costs against the engagement fee, structured as milestone billing tied to relisting. If we cannot deliver relisting, the engagement fee is not earned.

This is in our standard engagement letter and is the reason we audit before quoting, we are taking the cost risk, so we need to know what we're committing to.

How is your fee structure different from a traditional villa manager?

Three things:

1. It is a menu, not a single fee. Four owner paths on one institutional rail, Distribution (12% on listing), Management (18% on listing, all-in), Income Partnership (by allocation, Fund I), and Capital Exit (AltEsc Capital, Fund I). The right path is matched to your villa at onboarding, not retrofitted later.
2. It is all-in. No setup fee, no photography fee, no housekeeping markup, no maintenance-reserve skim, no seasonal "promotional" deduction. The institutional alternative to the local 20–25% standard, which usually does not include all of the work it should.
3. It is audit-led. Monthly statements reconciled line-by-line to channel data, fixed in writing in the engagement letter, no retroactive changes.

The four-tier menu, with what each path delivers, is on the Platform page.

How do I choose a tier?

The tier follows the question you are actually asking.

• I want to keep running my own guests, I just need real reach. Tier I, Distribution. 12% on listing. We bring the channels including Sabre and Amadeus GDS; you keep the guest relationship.
• I want this off my plate, all-in, no hidden fees. Tier II, Management. 18% on listing. We run distribution, guest communications, compliance maintenance, and ground operations, one fee, everything inside.
• I want a guaranteed monthly income, with upside if the villa overperforms. Tier III, Income Partnership. By allocation, Fund I. KYC required, allocation limited and subject to property qualification.
• I want out. Tier IV, Capital Exit. AltEsc Capital acquires at fair-market terms, closed cleanly through Notaris/PPAT. NDA required.

If you are not sure, the onboarding audit will recommend a path based on your villa, your goals, and the work you want us to carry. The path is fixed in writing before you sign anything.

Can I leave any time? Is there a lock-up?

The engagement letter has no minimum lock-up, no cancellation penalty, and a 30-day operational unwinding period. The 30 days exist because OTA listings, channel-manager bindings, and any pending guest itineraries need to be transitioned cleanly.

Beyond that, you own the villa, the listings, and the data. You can take them anywhere.

I have existing Airbnb and Booking listings with reviews. Do I lose my reviews when AltEsc takes over distribution?

No. We onboard onto your existing listings rather than create new ones. Reviews, listing history, and search ranking are preserved. The change visible to OTAs is the verified contact and remittance path; the visible profile remains yours.

Who owns my guest data?

You do. AltEsc operates as a data processor on your behalf, not as a data owner. Guest data, booking records, and revenue history are exportable to you on request and are handed back at engagement end.

The contractual specifics are in the engagement letter; the data-handling specifics are in the Privacy Notice.

How do I get an invitation?

Concierge is by referral from an existing AltEsc principal, capital partner, or counterparty in our network. We do not accept cold inbound for Concierge specifically.

The contact form on the Concierge page is for follow-up correspondence after a referral, not for the referral itself. The form alone does not establish access.

Is there a Concierge price list?

No. Concierge is priced per engagement in conversation, not as a tariff card. Engagements range from one-off to long-term retained. The price model reflects access, not units of effort.

What is the AML and KYC sequence for capital partners?

All subscribers go through anti-money-laundering, source-of-funds, and know-your-customer review under Indonesian regulation (PPATK and OJK frameworks where applicable) before any subscription. The standard sequence:

1. Introduction call (30 minutes, founder-direct)
2. Mutual NDA
3. KYC documentation request
4. Source-of-funds verification
5. Subscription documents
6. Wire instructions

We do not solicit or accept capital from sanctioned jurisdictions, and we reserve the right to decline any subscription without explanation. See the Important Information block at the bottom of the Capital page for the full risk and eligibility language.

How does the Singapore HoldCo / PT PMA structure work, in plain English?

For each Capital deal we form two entities:

• Singapore HoldCo, the legal vehicle subscribers invest into. Singapore is chosen for English-law contracting, predictable courts, and standard institutional governance.
• Indonesian PT PMA, Penanaman Modal Asing, a foreign-investment limited liability company that holds the underlying Indonesian land rights and operating permits.

Subscribers hold equity in the Singapore vehicle. The Singapore vehicle holds the PT PMA. The PT PMA holds the asset. This sequence keeps subscriber liability ring-fenced and Indonesian regulatory compliance clean.

What is the minimum and maximum ticket per Capital deal?

US$500,000 minimum, US$10,000,000 maximum per deal.

Below US$500k, the fixed legal and operational cost of running the SPV erodes too much of the deal economics. Above US$10m, we typically split into syndicated tranches or co-deals with other institutional vehicles.

How do you handle conflicts when Capital wants to acquire what Platform manages?

Three rules, written into our policies and into the engagement letters of both verticals:

1. Any Capital approach to a current Platform villa must be initiated by the owner, not by AltEsc. We do not solicit our own managed inventory for acquisition.
2. Any such transaction is independently priced by an external third-party valuer at the owner's nomination.
3. The Platform engagement is fully unwound on standard 30-day terms before any Capital subscription closes.